Behold our FAQ

All right, friends. Let’s do this. This section will cover basic, frequently asked questions for e-commerce merchants.

How long does shipping take?

Now that’s a frequent one all right, ain’t it? Your answer to this should manage customer expectations. Just like a good checkout flow should. Tell them the truth:

  • US shipping will take between 3 to 5 business days.
  • International shipping will take between 5 and 10 business days.
  • Mars shipping will be automatically redirected to Elon Musk’s Twitter account.

How do refunds and returns work?

It happens. Even the most beautiful of plants will disappoint someone. Again, tell it like it is:

  • All discounted items sales are final.
  • If you’d like another version of your item, please use the return label. Instructions are printed on its back.
  • If your item is damaged or not functioning correctly, email us at, and we’ll refund you + send you a new one ASAP!

How do you handle sensitive customer information?

GDPR, am I right? Make sure you’re as transparent as possible with your data handling process. Or, if you’re using Snipcart, just refer to our ToS and DPA.

Rapid-fire questions

Q: Why is this Planty theme so beautiful?
A: We hired our first designer a couple of months ago.

Q: Why did you build a theme for Stackbit?
A: We believe in Stackbit’s promise of opening up the JAMstack to more developers. Plus, we trust these folks. Read more about Stackbit.

Q: How many people work at Snipcart?
A: Not a lot! We’re a small, bootstrapped team of eight human beings. Michael might be a robot, though.

Q: Why is Snipcart based in Québec City?
A: Have you been here? It’s beaaautiful!

Q: What’s the meaning of life?
A: We’re not quite sure. But building useful products with people we love feels meaningful enough.

Have any questions?
Contact us.

226 rue St-Joseph E, Québec, QC, Canada, G1K 3A9


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